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Technologies for remote customer support have improved dramatically in recent years.

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Moreover, it is a part of the most feature-rich customer engagement platforms in the market.

This means that you can design a service and use video or any other channel based on the customer behaviour or expectation.

Even if the purpose of the call is to show off the listing, be sure to start every call in selfie mode, so you can quickly establish a connection before you turn the camera on the property.

And remember to avoid looking at the corner where your face is; always make eye contact with the call recipient when in selfie mode by looking at the lens.

Interestingly, by 2020, customer experience has been predicted to take over price and product as the key brand differentiator. Continue reading If your business already implemented live chat, then it is important to know what, how and when the communication between agent and customers is taking place, because it is crucial to the success of your business.

Live chat agent always available to answer customer’s queries, doubts and knowing your feedback regarding product or services. Some of the more comprehensive chat support software solutions, such as Bold Chat from Log Me In, also include video chat software to enable companies to provide deeper, more personal engagement and interaction with their customers.Delivering online chat service enabled with video enhances customer service levels.Available for web contact centre flow as well as on the expert advisor flow: Video chat works in the same way in every engagement process.Device Detection: based on the device, the customer’s browser and the bandwidth available, the solution defines the best technology to use to address the video session.The first option for browsers is Web RTC, if not available the fall back is Flash.

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